UserDesk for M365

What is UserDesk for M365?

UserDesk for M365 is the safe-delegation layer for Microsoft 365 administration, built for MSPs managing many client tenants. The problem: L1 ticket volume at most M365-centric MSPs is dominated by a handful of repetitive categories — password resets and account unlocks, license assignments, distribution list and group membership updates, new hire onboarding (mailboxes, licenses, group adds), and offboarding (revocations, forwarding, removals). Someone at the client — an office manager, an HR lead, a small-business owner — usually already knows the answer. They just have no safe way to act on it. How UserDesk solves it: UserDesk lets you delegate specific M365 tasks to designated non-IT users at each client, without granting them M365 admin permissions and without storing any credentials. — Zero credentials stored. All operations run via delegated Microsoft Entra permissions. — Full audit trail. Every action logged with user attribution. — One-click revocation. Disable delegated access instantly across all clients. — Role-scoped delegation. Grant specific tasks per user per client. HR can manage onboarding only, office manager can manage DLs only. — Multi-tenant from the ground up. Built for MSPs, not for internal IT teams managing a single tenant. Pricing for MSPs: Pricing scales with delegates per MSP, not with managed users per client — so you don't pay for every end user at every client you support. Built by an MSP operator who spent years watching L1 techs burn hours on tickets that didn't need to reach the L1 queue in the first place.

Key Features