Verified

Planado

From $12/mo

What is Planado?

Planado is a modern cloud-based field service management (FSM) platform for end‑to‑end management of field staff, service teams, and mobile processes in companies of any size. It automates planning, dispatching, execution control, and analytics for all stages of field operations, providing full visibility, higher efficiency, and better customer experience.

Key Features

Planning & Dispatching

Task creation and automatic assignment to field workers and crews based on skills, workload, and geolocation Visual calendar and scheduling tools for jobs and visits Route optimization using real‑time traffic and technician location data

Execution Control & Communication

GPS tracking and real‑time monitoring of field staff movements Time and location tracking for job start and completion Photo and video reports, checklists, and job confirmations for quality control Push notifications and reminders for field workers and dispatchers

Customer Service

Customer portal to track request and visit status SMS notifications about appointment status and technician arrival Electronic signatures and document approval on smartphones Transparent communication that increases customer satisfaction and loyalty

Document Management

Digital work orders, service reports, job forms, and file exchange Photo and document attachments linked to every job or asset Workflow automation and integration with ERP, CRM, and accounting systems (e.g., 1C)

Tool Information

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