Ochre
Ochre is a shared-inbox helpdesk for B2B SaaS teams that have outgrown Gmail, Crisp, or Help Scout but don’t want Zendesk pricing. Bring your own OpenAI or Anthropic key, deflect...
What is Ochre?
Ochre is a shared-inbox helpdesk for B2B SaaS teams that have outgrown Gmail, Crisp, or Help Scout but don’t want Zendesk pricing. Bring your own OpenAI or Anthropic key, deflect tickets with AI at API cost, and manage email, chat, Slack Connect, and customer context in one inbox. Flat pricing. No AI resolution markups. Built for SaaS teams from $1K–$30K MRR.
Key Features
See who's stuck in five seconds.
One inbox for email, your widget, and Slack Connect channels. Filter to Unassigned, Mine, Mentions, AI handled, or Closed — the same six pivots your whole team uses. The widget bootstraps in under 300ms, so customers never wait for the chat to load.
An AI that closes tickets and shows the bill.
Flip on autopilot and the agent replies on its own when it's confident, drafts when it isn't, and learns from every edit you make. It runs on your Anthropic or OpenAI key — your provider bills you direct, Ochre never marks it up. The cost panel shows the spend per model, per month, to the cent.
Open a ticket, see the whole customer.
Stripe plan, MRR, last invoice, HubSpot owner and deal stage — pinned to every conversation, live, no copy-paste. The AI sees it too, so the first draft already knows they're on Team-25 and paid 3 days ago. No more tabbing to four dashboards before you reply.
Tool Information
Want To List Your Product?
Reach thousands of potential users by listing your SaaS on FindYourSaaS.
Get Started Free